As fellow consumers, nothing frustrates us more than brands that do not stand behind their products, or have poor after sales service. Here at Leather-Man, we want you to be 100% satisfied with your products. If the product you receive is defective or damaged in any way, or you just have buyers remorse, do not hesitate to contact us at leatherman456@gmail.com 

Order Acceptance

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel your order after your have already been billed, we will refund the billed amount in the original currency charged. 

In the event that we confirm your order but subsequently learn that it cannot supply the ordered product for any reason whatsoever, we will cancel the order and refund your purchase price in full. 

Warranty

We offer 1-Year Official Warranty on all our products. We stand behind the quality of our products.

What do we cover? Everything less accidental damage or general wear & tear. If you face an issue with your product, just get in touch with us and we will get you sorted out. 

Returns, Refunds & Exchange

Firstly, if there is any defects or issues regarding the product due to our mistake, the product will be eligible for exchange within 14 days of order delivery and we will cover the return shipping fee (up to US$25 for international orders, and 300 Pkr for local  orders), regardless if its a ready stock or custom made strap.

We offer No Questions Ask Exchange policy. Assuming that the order was correct and without any defects, you are eligible to exchange it with any product you like from our store. Since our each & every product is made-to-order, we do not offer refunds.

Exchange Process:

Return the product on our address, We will cover the shipping expenses if the mistake is on our end. We will then send you new product within standard 1 week delivery time.

Contact us on our Whatsapp number (+92 316 4431766). We will send you complete process for exchanging an order.